Frequently Asked Questions
How long will items stay in my shopping cart?
Items will remain in your shopping cart for up to 30 days, as long as you don’t clear your browser cookies or cache. However, we recommend completing your purchase promptly as items are not reserved until checkout is complete.
Can I order online and pick up in-store?
Yes! You can place your order online and choose the “In-Store Pickup” option at checkout. Once your order is ready, we’ll notify you via email or phone. Please bring your order confirmation and a valid ID when picking up.
What payment options do you have?
We accept the following payment methods:
Major Credit Cards (Visa, MasterCard, American Express, Discover)
PayPal
Apple Pay / Google Pay
Bank Transfer (for select large purchases)
Note: Payment options may vary based on your location or order type.
Can I return a product in-store that I bought online?
Yes, online purchases can be returned in-store within 90 days of purchase, provided they meet our return policy conditions. Please bring your order confirmation and the original packaging.
How long do I have to pick up my order?
You have 7 calendar days from the time we notify you that your order is ready for pickup. After that, the order may be canceled or subject to restocking fees.
What is the estimated delivery time for my order?
Delivery typically takes 3–7 business days within the U.S., depending on your location and the shipping method selected. International orders may take longer due to customs clearance.
Can I redeem more than one coupon/promotion offer?
In most cases, only one promotional offer or coupon can be applied per order. Specific promotions may have unique terms, so check the offer details for restrictions.
Is my information secure from others?
Absolutely. We use SSL encryption and secure payment gateways to protect your personal and payment information. We do not share your information with third parties without your consent. See our Privacy Policy for full details.
If I order on Friday overnight will I receive it by Saturday?
Orders placed with overnight shipping on Friday before 1 PM EST may be delivered on Saturday, depending on your location and carrier availability. Orders placed after the cutoff may ship the following business day (Monday).
What type of shipping services do you use?
We ship via trusted carriers such as UPS, FedEx, and USPS for domestic orders. For larger items or freight deliveries, we may use specialized logistics providers. Tracking information will be provided once your order ships.
